Samsung makes more satisfying phones than Apple, according to new study
Samsung makes more satisfying phones than Apple, according to new study
Samsung beats Apple and Xfinity beats all other mobile carriers, at least according to a newly published survey on customer satisfaction in the U.Southward.
The information comes from the American Consumer Satisfaction Alphabetize, a study run by the University of Michigan. Breaking downward the numbers shows which networks and phone makers are on top, and which have slipped a picayune since last year.
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When it comes to the big phone brands, Samsung is No. 1, with an 81% satisfaction rate. Apple is simply below at eighty%, equally are Google and Motorola. Apple is the simply one with a satisfaction score to have dropped in the past year, however. It may accept but lost 2% compared to last year's rankings, but that nevertheless cost it the meridian spot.
In a breakdown of private handsets, the height five all belonged to Samsung. These were the Galaxy Note 10 Plus, the Milky way S10 Plus and the Galaxy S20 Plus, scoring 85%, with the Milky way S20 and Milky way A20 managing 84% and 83% respectively. The highest iPhones came in sixth place, alongside the Galaxy S10. These were the iPhone 11 Pro, iPhone 11 Pro Max, iPhone 10 and iPhone XS Max, which all managed 82%.
This report makes no mention of more than recent phones such equally the Samsung Galaxy Note xx, Milky way S21 or iPhone 12 series. We'll probably take to wait for side by side year's results to see how these devices fared. While all three of these phones rank highly in our best phones guide, the iPhone 12 Pro Max is our top pick.
The report also shows how happy users are with different parts of the full general smartphone feel. At the top with 85% is the ease of texting, while phone calls and the weight and size of the phones sit just below at 84%. The to the lowest degree satisfying office, although however scoring lxxx%, is battery life, with audio quality being the other factor notably lower than the others at 82%.
US mobile networks satisfaction
Out of the largest U.S. mobile network operators, AT&T sits at the meridian with a 74% satisfaction rate, upwardly 1% from concluding year. Verizon and T-Mobile come in second and third, with T-Mobile having seen a five% drop in satisfaction. That'due south the largest drop of any network operator compared to last year, which the report suggests could be due to T-Mobile'southward 2020 merger with Sprint. In fourth place, U.South. Cellular sits with a 69% satisfaction charge per unit.
When it comes to the quality of network service quality, Verizon takes the lead back from AT&T, scoring 79% satisfaction compared to 77%. T-Mobile and U.S. Cellular take third and quaternary, both seeing small dips in their scores compared to last year. In fact, AT&T was the simply one of the iv to not become worse compared to the twelvemonth before.
If y'all wait at MVNOs (mobile virtual network operators), the winner here is Xfinity Mobile, which sits at a 78% satisfaction rate, the highest score of any mobile carrier in the report, followed by Cricket and Spectrum and Metro. These all rated higher for satisfaction than AT&T, except for Boost Mobile, which only managed 71% client satisfaction.
The report splits off other MVNOs into a "value" category. Here, Consumer Cellular comes top with 77%, although that'due south vii% lower than its 2020 score. The lesser of the list belongs to Assurance Wireless, with 67%.
Breaking down the different parts of the mobile carrier client experience, the big four operators excel in different places compared to the virtual networks. The MVNOs brand information technology much easier to understand your bill, while the big providers reportedly excel at mobile app quality and courteous and helpful staff in-store. To nobody'due south surprise, all network operators' worst-scoring benchmark is telephone call middle satisfaction.
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Source: https://www.tomsguide.com/news/embargo-8am-et-samsung-makes-more-satisfying-phones-than-apple-according-to-this-study
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